Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. 

To start a return, you can contact us at info@artifox.net. Please note that returns will need to be sent to the following address:
3503 Tennessee Terrace, Orlando, FL, 32806, United States

Items sent back to us without first requesting a return will not be accepted. 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

You can always contact us for any return questions at info@artifox.net.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Non-Returnable Items

The following items can not be returned:

- Custom products (such as special orders or personalized items)
- Sale items (items bought on promotion or on a sale)

Please get in touch if you have questions or concerns about your specific item.

Cancellations & Exchanges

We do not allow order cancellations or product exchanges.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

 

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@artifox.net.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular-priced goods may be refunded. 

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@artifox.net